For service providers
You see the job. Never the deal.
Laboratories, vaults, carriers, clearing agents and insurers get engaged on trades between verified companies — with access to the physical facts of the work and a hard wall between you and the commercial terms behind it.
That wall is not a limitation of your account. It is the reason your report is worth something to both sides of a trade you are not part of.
Who gets engaged here
A physical commodity trade needs more than two companies to complete. These are the roles the platform models directly.
Assay laboratories
Pre-shipment and outturn assay. The number you report is the commercial pivot of the trade, which is exactly why it should come from someone with no stake in the price.
Vaults and secure storage
Custody and warehouse receipts between production and delivery, recorded against the order rather than confirmed by email.
Carriers and couriers
Hand-carried consignments, bonded transport, air and sea freight. Your waybill lands in the record both parties read.
Clearing and customs agents
Export and import clearance in the corridors this trade actually runs — with the paperwork filed where both sides can see what has cleared.
Insurers and brokers
Cover for consignments in transit, with the certificate attached to the order it covers.
Refiners providing a service
Where you refine on behalf of a party rather than buying, you are a provider on that order — and your account can do both.
Exactly what you can and cannot see
This boundary is enforced in the database, beneath the application. It is not a setting anyone can change for a particular order, and it does not relax for large clients.
- You see the physical facts
- Commodity, quantity, purity where relevant, origin and destination, the shipping method, and the specific job you were engaged to perform. Everything you need to do the work and nothing beyond it.
- You never see the price
- Not the discount, not the benchmark, not the absolute figure, not what either party paid. An assay reported by somebody who knows what the number is worth to the payer is worth less to everyone.
- You never see the counterparty's identity
- You know who engaged you. The other side of the trade is not disclosed to you, and neither is the settlement wallet or anything about how the parties are paying each other.
- You are not in their message thread
- The order's conversation is between the two parties. A shared thread would leak price, fee and identity in the first message and quietly undo the rest of this.
How an engagement happens
Four steps, and the third one is the one most platforms leave out.
- 01
A party proposes you
One side of a trade names you for a job on their order — an assay, a shipment, storage, clearance, cover.
- 02
Some jobs need both sides to agree
Where the work produces evidence both parties rely on, and one of them pays against it, the counterparty must accept the choice of provider. An assay imposed by the party being paid is not independent evidence.
- 03
You accept or decline
The job is offered to you, not assigned. You judge capacity and conflict of interest and answer accordingly — a provider who cannot decline is a provider whose acceptance means nothing.
- 04
You report into the record
Your result goes into the order's document space, labelled, versioned, and read by both parties from the same place. No forwarding, no version confusion, no dispute about what you actually said.
What you get out of it
Beyond the work itself — which is the point — three of these are about protecting the thing you actually sell.
The counterparties are verified
Every company that can engage you completed business verification and sanctions screening before it could trade. You are quoting real work for a real company, not chasing an enquiry that evaporates.
Your independence is structural
You cannot be influenced by a number you are not shown. That is worth more to your reputation than any assurance you could give a client about your own objectivity.
Your work is on the record
A report filed into an order cannot be quietly replaced. If it is superseded, both versions stay listed — which protects you as much as it protects the parties.
You are discoverable
Companies choose providers from the platform, and second-degree connections matter: being the laboratory two of somebody's counterparties already use is how new work arrives.
Questions providers ask
- Do we have to complete verification too?
- Yes. Providers register and verify as companies like everyone else — that is what makes your acceptance of a job meaningful to the parties relying on it.
- Can we also trade on our own account?
- Yes, if your company does both. Capabilities are separate: a refiner that buys and also refines for others holds both, and a laboratory that only provides services holds only that one.
- What if we are asked to do something outside our competence?
- Decline it. Engagements are offered and answered, never assigned, and declining is a first-class outcome the platform records rather than an awkward silence.
- Who pays us?
- The party who engaged you, on whatever terms you agree with them. Nelum is not a party to that arrangement, does not process it, and takes no percentage of it.
- Can we see the history of an order we join late?
- You see what relates to your job. The order's full record — commercial terms, messages, other providers' work — stays with the two parties.
- What does it cost a provider?
- The same tier structure as any company. Verification, the record and engagement are on the free tier; paid tiers exist for reach, not for integrity.
Register your company
Verify once, be discoverable to every trading company on the platform, and let the boundary do the work of proving your independence.